FAQs
Frequently Asked Questions
Do you ship internationally?
At this time, Cresovion ships within the United States only. Expansion plans may come in the future.
Learn more: Shipping Policy
What is your return policy?
We offer a 60-day return window for items in new, unused condition. Whether defective or simply unwanted, you can request a return by contacting our support team.
Learn more: Return & Refund Policy
What should I do if I receive a damaged or defective item?
Please contact us immediately with photos of the issue. We will resolve the situation quickly by offering a replacement or a full refund.
Learn more: Return & Refund Policy
Do you provide free return shipping?
Yes. Cresovion covers all return shipping costs. A prepaid label will be provided once your return is approved.
Learn more: Return & Refund Policy
How do I contact customer support?
You can reach us at info@cresovion.com. We respond within 2 business days during our support hours: Monday to Friday, 10:00 AM–4:00 PM (GMT-5).
Learn more: Contact Us
How can I track my order?
Once shipped, you’ll receive a tracking number via email. You can follow your package through the carrier’s tracking system.
Learn more: Shipping Policy